CACWT Learner

How to Log On

• Accessing the CACWT (cacwt.dss.ca.gov) Website

• Your Credentials: 

• Username: your county issued email address

• If you are employed by LA County (LADCFS), your username is your employee ID (ex: e1233456)

• If you are not a county employee and do not remember which email address you used, please use the Need Assistance? Button on the login screen

• Password: If this is your first time logging in, click the reset password link

• You will get an email from CACWT@geniussis.com with a temporary password

How to Submit a CACWT Support Ticket

• Navigate to the CACWT Help Center (https://support.cacwt.org/portal/en/home 

• Scroll to the bottom of the page and click Submit a Ticket

• A form will appear, give as much detail as possible here (including the support area, the course name and your county)

• Review any support articles to find a resolution  

CACWT Dashboard Overview

• Active Courses Section

• This section shows all trainings that have not been Completed. They either have not been Attended yet or there are Evaluations Pending. 

• The green box will indicate the status

• The Blue Evaluations Box next to every class will show any Required Evaluations that will need to be completed.
  

• If you click on the box, you will see if the evaluations are available for you to complete. If they are not, they will be available once you attend the class. 
  

• Clicking on the Course Name will take you to the Course Content Page in CACWT, where you can access Course Materials.

• Complete Courses Section

• This section shows all trainings that you have Completed (attended and completed all required evaluations). 

• Clicking on the name of the course will give you the option to Print your CACWT Completion Certificate

• Pending Courses Section

• This section shows all trainings that you are enrolled in but have not yet completed the Prerequisites. 

• If a Training has required prerequisites, they must be completed prior to the pending training date for you to end up on the roster. 

• Completion means Attended/ or Finished eLearning and Completed any required evaluations 

• Once you complete all required prerequisites, the course will move from this section to the Active Courses Section. 

• Learning Paths Section

• This section shows any Learning Paths you are on. Learning Paths are used for those registered in a series. 

Evaluations 

• Evaluations are required to be completed for every training in CACWT in order to receive credit

• At a minimum, trainings that occur for Southern Counties will have two evaluations

• The CWDS Feedback Assessment (link found on the Course Content Page)

• The Statewide Satisfaction Survey or the General Course Acknowledgement (link found on CACWT Dashboard)

• If neither of these surveys show, please reach out to the CACWT Help Center

• Evaluation not showing as completed

• This may take some time for Qualtrics to communicate with CACWT that the evaluation was completed

• Submit a ticket to the CACWT Help Center if you are still not receiving a completed status within 24 hours of completing your evaluation

Cannot Locate Class in CACWT

• If a training is not appearing in your Active Courses section and you are meant to be attending the training, please reach out to your County Staff Development Team. 

Make Ups

• Make ups are scheduled and managed by the county admins/ staff development. Please reach out to your county’s staff development to coordinate any makeups.

No Credits / Course Not on CACWT Transcript

• Ensure that your course is showing under the Completed Courses area on your CACWT dashboard. 

• If the course is still under Active Courses, then you may need to complete the required Statewide Evaluations

• Submit a ticket to the CACWT Help Center if you have completed all required evaluations and are still having issues with your CACWT Transcript. 

Continuing Education Credits

• If the training you attended was eligible for continuing education credits, you can access your certificate via the Academy’s LMS. 

• Guide for Obtaining CEU Certificates

• For any assistance, please submit a ticket to the Academy Help Center (apexsupport.sdsuacademy.org) 

CACWT Course Content Page

• The Course Content Page in CACWT will have the Zoom Link, Materials, CWDS Evaluation Link, and Attendance Check Ins

• Some items are made available at certain times during the day. If something is not appearing and it should be, refresh your web browser

Accessing Zoom Link For Virtual Trainings

• Zoom links for Virtual trainings are available via CACWT once enrolled

• Log in to CACWT (cacwt.dss.ca.gov)

• Locate the Active Course Section on your Dashboard

• Find your training for the day in the section

• Click on the title of the training

• You will be directed to the Course Content page in CACWT

• The Zoom Link will be listed at the top of the page

• If you are not enrolled into a class on CACWT, you will not be able to access the Zoom link

Completing Attendance

• Log in to CACWT (cacwt.dss.ca.gov)

• Locate the Active Course Section on your Dashboard

• Find your training for the day in the section

• Click on the title of the training

• You will be directed to the Course Content page in CACWT

• On the Course Content Page, locate the section titled “Training Materials and Activities”

• Click on the heading and the section should expand

• Attendance Check-Ins will be made visible and hidden depending on the time of day

• If Attendance is open and you do not see it, refresh the page

• Click on the Attendance Check In

• A panel will pop up on the right side of your screen, at the bottom click the Black Button that says Start Attempt.  

• Answer the Attendance Check In Question

• Click Submit in the bottom right corner and again on the Submission Confirmation pop up

• Once you get the “Your submission was successful!” pop up, you have submitted your attendance properly

• There is no need to Download the submission confirmation. You can close this page.  

Accessing Materials During a Training

• Log in to CACWT (cacwt.dss.ca.gov)

• Locate the Active Course Section on your Dashboard

• Find your training for the day in the section

• Click on the title of the training

• You will be directed to the Course Content page in CACWT

• On the Course Content Page, locate the section titled “Training Materials and Activities”

• Click on the heading and the section should expand

• There will be a folder for materials, either with a link or with the files in CACWT

Accessing Materials Outside of a Training

• Log in to CACWT (cacwt.dss.ca.gov)

• On the CACWT Dashboard, locate the left panel and Click on Institution Page

• There will be a section titled Welcome Trainees

• Under that section click on the Curriculum Content Library

• The Curriculum Content Library houses all state-standardized material

• If you are looking for materials from a non-state-standardized training, please submit a ticket to the Academy Help Center (apexsupport.sdsuacademy.org)